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Job Description
Ref: CUSTOMER-SERVICE-A-T0I7CO
Provide frontline customer service at the Regional Service Center Anuradhapura, handling inquiries and service requests, maintaining records, coordinating with technicians, and supporting payment processing and reporting.
Key Requirements
Written communicationMS ExcelMS WordCustomer serviceInterpersonal skillsOrganizational skillsCoordination with techniciansData entryRecord keepingCash handling
ERP knowledgeQuotationsInvoices handlingCRM familiarity5S / workstation organizationService scheduling
Responsibilities
- Coordinate with technicians and departments to ensure timely resolution of customer service requests and complaints
- Maintain accurate records of customer inquiries, complaints, service transactions, quotations, invoices, and collections
- Follow up on pending service cases and outstanding payments to ensure timely closure and collection
- Ensure accurate handling, recording, and reconciliation of cash transactions in accordance with company procedures
- Identify recurring customer issues and provide feedback to relevant teams to improve service quality and customer satisfaction
- Maintain a clean and organized workspace following 5S standards
Qualifications
- GCE A/L
- GCE O/L
- Diploma in Business Management or Human Resources Management or equivalent
Read the full job description
Role Purpose
Based at the Regional Service Center Anuradhapura, the Customer Service Assistant will manage daily customer inquiries and service requests, deliver timely and effective solutions, maintain strong customer relationships, and support internal teams with customer-related updates and feedback.
Key Responsibilities
- Coordinate with technicians and relevant departments to ensure timely resolution of customer service requests and complaints.
- Maintain accurate records of customer inquiries, complaints, service transactions, quotations, invoices, and collections.
- Follow up on pending service cases and outstanding payments to ensure timely closure and collection.
- Ensure accurate handling, recording, and reconciliation of cash transactions in accordance with company procedures.
- Identify recurring customer issues and provide feedback to the relevant teams to improve service quality and customer satisfaction.
- Maintain a clean and organized workspace following 5S standards.
Required Qualifications & Experience
- Passed GCE A/L and GCE O/L examinations.
- Diploma in Business Management, Human Resources Management, or an equivalent qualification in a relevant field.
- A minimum of 2-3 years’ experience handling similar tasks.
- Age below 35 years.
- Knowledge of ERP will be an added advantage.
Required Skills
- Effective written communication skills and comprehension.
- Proficiency in MS Office packages, especially Excel and Word.
- Passionate about customer service.
- Strong interpersonal and organizational skills.
- Ability to coordinate with technicians and cross-functional teams.
Desirable Skills
- ERP system knowledge.
- Experience with cash handling, quotations, invoices, and collections.
- Ability to maintain 5S standards and workstation organization.
What We Offer
- Competitive salary aligned with Singer Sri Lanka compensation policy.
- Performance-based incentives where applicable.
- Medical coverage for employee and dependents as per policy.
- Provident fund and gratuity in line with statutory requirements and company policy.
- Training and development opportunities and a clear career path.
- Inclusive, respectful work environment with opportunities for growth.
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